Go Pravasa
From incoming enquiries to organized customer follow-ups.
Customers explore available trips, get relevant information, and share their travel requirements. Each enquiry is organized with details the sales team can use for personalized follow-ups.
The problem wasn't just answering questions.
Go Pravasa was receiving travel enquiries through the WhatsApp entry point on its website. Customers repeatedly asked about destinations, dates, packages, and prices.
The sales team manually handled every conversation and collected requirements piecemeal. Because information was scattered across chat histories without a structured workflow, tracking enquiries and preparing timely follow-ups became an operational bottleneck.
- •Response latency: Hours of back-and-forth during daytime; zero coverage overnight.
- •Scattered records: No centralized sheet or dossier for sales preparation.
- •Repetitive intake: Sales reps spent valuable hours gathering basic trip facts.
Customers sent unstructured queries via WhatsApp directly from the website.
Sales reps engaged manually in back-and-forth messaging between daily tasks.
Reps gathered dates, group size, budget, and destination preferences piecemeal.
Critical details stayed scattered in chat histories without centralized logging.
Reps struggled to prioritize enquiries, prepare custom quotes, and track status.
Connecting customer conversations to the team's operational workflow.
Rather than an isolated chatbot, the system connects incoming customer conversations directly to the team's existing Google Sheets workflow. When a traveller reaches out, the assistant provides immediate answers about trip categories, dates, and packages in Kannada or English.
As the customer explores, the assistant methodically collects their travel dates, group size, destination, and budget. It organizes these details into structured spreadsheets so the sales team can review a complete dossier before stepping in for personalized itinerary planning, custom pricing, and final bookings.
Start the conversation
The customer opens WhatsApp from the website and selects Kannada or English for immediate 24/7 engagement.
Explore travel categories
The assistant presents available services (International, Domestic, Treks, Custom Trips, Visa) with package info pulled directly from Google Sheets.
Collect travel requirements
The assistant guides the traveller to share essential details: destination, planned dates, group size, and estimated budget.
Organize into team records
Customer details are logged directly into dedicated Google Sheets tabs and tracked through structured status stages in the sales pipeline.
Hand over to travel specialists
When a customer requests custom itinerary tailoring, special pricing, or visa guidance, the assistant hands over with full documented context.
Connecting the tools behind the conversation.
The architecture maps customer conversations to reliable business tools. By connecting WhatsApp, Gemini, and Google Sheets through an automated workflow, incoming enquiries are automatically organized without requiring manual data entry.
Website / WhatsApp
Direct Customer InterfaceReceives incoming traveller queries in Kannada or English directly from the website entry point.
Gemini AI
Context & Language EngineUnderstands customer intent, translates between languages, and guides travellers step by step.
n8n Automation Engine
Workflow Logic & RoutingCoordinates conversation steps, queries catalog data, and routes completed requests seamlessly.
Google Sheets
Central Service CatalogMaintains active packages, itineraries, dates, and pricing so responses reflect live business facts.
Structured Lead Records
Categorized EnquiriesStores complete customer dossiers sorted by service (International, Domestic, Treks, Custom, Visa).
Travel Specialist Closing
Sales Team Follow-UpConsultants take over tailored itineraries and pricing with complete conversational context.
A more organized way to handle incoming enquiries.
Between April 8 and October 29, 2026, the system processed 2,047 inbound enquiries. Instead of piecing together context from raw chat history, the sales team references organized dossiers when preparing customer follow-ups.
Enquiries received outside regular business hours (10 a.m. – 6 p.m.).
International · Domestic · Treks · FIT · Visa Guidance
Estimated based on an average of 8 minutes of manual intake per chat.
Kannada · English
- —Manual intake across individual WhatsApp chats.
- —Conversations stretched across hours between other tasks.
- —Customer details scattered across raw chat history.
- —Manual effort needed to organize and categorize enquiries.
- Initial conversations answered immediately by the assistant.
- Travel dates, party size, and destination systematically collected.
- Structured records organized directly in Google Sheets.
- Sales team reviews clean dossiers for personalized follow-up.
- Human experts handle requests requiring customized consultation.
Collecting an enquiry is only the beginning of a sale.
The system supports initial enquiries and requirement capture, but it does not replace travel advisors. While automation organizes intake and eliminates response lag, customer booking decisions depend on nuanced human consultation.
The boundary of operational automation
This system is designed specifically for initial enquiry intake and requirement logging. It organizes the customer's request so the sales team can enter the conversation with clear context already documented.
- • Immediate 24/7 first response
- • Structured requirement collection
- • Automated spreadsheet logging
- • Custom itinerary adjustments
- • Complex group requirements
- • Pricing and final sale closure
*Sales conversion and revenue impact have not been measured or attributed to this software. Final bookings depend on pricing, personal recommendations, and customer circumstances.
Automation streamlines initial intake; experienced advisors close the sale.
The same thinking can apply beyond travel.
Any business that receives repetitive inbound queries and needs structured information before a person follows up can benefit from this approach. Each implementation is customized to the organization's actual workflow and team tools.
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Professional Services
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Customer Support Triage
Logs issue category, account details, and request urgency before routing to specialized support staff.
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